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Business Process Automation

Mapping the process, then removing the parts nobody should be doing.

We start by mapping how work actually flows through your organisation — not how the org chart says it does — then automate the handoffs, approvals and reconciliations that quietly consume your team's week.

What this covers

The whole surface, not the headline.

Process discovery

  • Mapping how work actually flows, not the org chart
  • Handoff, wait-time and rework analysis
  • Shadow spreadsheets and workarounds surfaced
  • Cost-to-serve per process step
  • Bottleneck and constraint identification
  • Target process design agreed with the people doing it

Workflow & approvals

  • Approval chains, sequential or N-of-M voting
  • Delegation, escalation and out-of-office handling
  • SLA timers and automatic escalation
  • Case management for long-running work
  • Business rules externalised from code
  • Versioned processes with an audit trail

System integration

  • System-to-system integration across the estate
  • Legacy bridging where no API exists
  • Master data synchronisation and conflict handling
  • Event-driven integration and message queues
  • Batch and real-time reconciliation
  • Monitoring with replay on failed transfers

Reporting & visibility

  • Operational dashboards for the people who act on them
  • Automated recurring and regulatory reporting
  • Exception and ageing reports
  • Cross-system reporting without a manual export step
  • Scheduled distribution to the right recipients
  • Self-service report building

Governance

  • Role-based access and segregation of duties
  • Full audit log per record, not a feed to scroll
  • Data retention and archiving policy
  • Change control on process definitions
  • Compliance evidence produced as a by-product
  • Access review and recertification

Adoption

  • Pilot on one process before rolling out
  • Key-user training and enablement material
  • Parallel running before cutover
  • Adoption measurement and follow-up
  • Support model after go-live
  • Backlog of the next processes worth automating
Delivered

8 projects built on this.

Flagship

Outcall Review Agent

Multi-client programmeEnterpriseGlobal

Automated outbound voice agent for customer feedback and reviews

An AI agent that calls customers after service, holds a natural feedback conversation, and routes happy customers to a public review.

Voice AILLMsSpeech Recognition
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AI Document System — AI feasibility analysis, extraction and document generation for Dubai Municipality
Flagship

AI Document System

Dubai MunicipalityGovernmentUAE

AI feasibility analysis, extraction and document generation for Dubai Municipality

Reads third-party and internal feasibility documents, fills the financial sheets and forms that follow, and checks the result against ISO, WHO and other international standards.

AI/LLMsPythonFastAPI
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AI Construction Estimator — Construction takeoff and bidding from architectural PDFs, in minutes
Flagship

AI Construction Estimator

Multi-client programmeConstructionGlobal

Construction takeoff and bidding from architectural PDFs, in minutes

Reads architectural PDFs, detects the scale on its own, measures only the trade you work in, and returns quantities, labour hours and a bid — then pushes the work into your CRM.

Computer VisionDocument AIDeep Learning
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Flagship

Moving Estimator

Umzugsauktion GmbH & Co. KGLogisticsGermany

A walkthrough video in, a removals quote in seconds

The customer films their own home. Computer vision identifies and counts every object, estimates dismantling, handling and transport time, and returns a priced quote.

Computer VisionObject DetectionDeep Learning
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School Management Platform — One platform that runs a single school — or a whole group of them
Flagship

School Management Platform

School operators, single-site and multi-branchEducationOman

One platform that runs a single school — or a whole group of them

A bilingual platform of fifty-five modules — admissions, academics, finance, HR, transport and governance — that a single school can run on its own, and a group can run across every branch from one place.

NestJSNext.jsReact Native
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SCORA — Security posture assessment without the consultant invoice

SCORA

SCORAEnterpriseGlobal

Security posture assessment without the consultant invoice

A security, compliance and risk assessment platform that scores an organisation against NIST CSF 2.0, ISO 27001:2022 and an SME health check, then returns a prioritised action plan.

Next.jsTypeScriptPostgreSQL
Read case studySee SCORA live
AI HR Assistant — Fifteen HR services, answered on WhatsApp, written back to Oracle EBS

AI HR Assistant

Saudi enterprise groupEnterpriseSaudi Arabia

Fifteen HR services, answered on WhatsApp, written back to Oracle EBS

A bilingual AI assistant that turns Oracle EBS HRMS into a conversation — leave, certificates, attendance, approvals — for around 10,000 employees, hosted inside the Kingdom.

Oracle EBS HRMSWhatsApp Business APILLMs
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Aufgaben Management — Task, project and deadline management for delivery teams

Aufgaben Management

Aufgaben ManagementEnterpriseGermany

Task, project and deadline management for delivery teams

Assignment, progress tracking and collaboration in one place, so teams know who owns what.

React NativeReactNode.js
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How we deliver it

The same five stages, every engagement.

01

Discover

We map how the work actually flows today — the handoffs, the workarounds, the spreadsheet nobody admits to. That map, not the org chart, is what we build against.

02

Architect

We design the system end to end before writing production code: data model, integration surface, failure modes, and what happens when the model is wrong.

03

Build

Agile delivery in small teams, working to a documented process. Short cycles, working software, and no six-month gap between kickoff and something you can use.

04

Deploy

Into your environment, against your compliance requirements, with the monitoring and audit trail a regulated operation needs from day one.

05

Operate

Systems drift. We stay on to retrain models, watch the metrics that matter, and keep the thing working after the launch photo.

Bring us the problem.
We will tell you what it takes.